- What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store, although if you already have a PayPal account you may use it. Any information you provide to Steel Toe Studios will not be sold, leased or given to any third parties under any cirumstances. We send a newsletter 4-6 times a year through mailchimp to tell you about studio news including upcmoing classes, craft shows, new products and studio pics.
- When will my order ship?
Your items will ship in 5-7 days from the date of purchase. We ship USPS priority mail with tracking, which takes 2-3 days domestically, and 7-10 days internationally. If you require expedited shipping, please email email@example.com with your request and we will get back to you as soon as we can.
- What if I ordered a belt that does not fit?
No problem, we will exchange your strap for a different size, provided the strap shows no signs of wear and tear. Please email us at firstname.lastname@example.org to get detailed instructions on exchanges.
- Do you take returns?
We do not provide refunds, all sales are final. However, please contact us with any problems you have with your order and we will try and work out a solution.
- How do I care for my steel jewelry or buckle?
Always store your jewelry or buckle somewhere dry- preferably in a box or plastic bag, and not in the bathroom! The piece has been coated with a strong wax that should keep any rust from forming, however if any tarnish does develop, simply buff it off completely with steel wool or a plain scouring pad, then apply wax to the cleaned area. Some options are furniture or paste wax, beeswax, micro crystalline wax, and in a pinch, beeswax based lip balm. Please contact us with any care questions at email@example.com!
- How do I care for my silver or bronze jewelry?
Please store them in a box or plastic bag and away from any damp spaces including your bathroom. If tarnish appears on the natural silver finish, just polish off with a sunshine cloth available from any jewelry store or online, and or use a little toothpaste and cold water to clean, then dry. Your blackened silver pieces will polish up on the edges with wear which is quite attractive. If for any reason your finish is stripped, please contact me and I can re-finish for you!
Please watch this quick video on how to open and secure a bayonet clasp for your neck cable.
- I am planning a trip to Seattle, can I come visit your studio?
Generally we have open studio once to twice a year. Sign up for our mailing list here to be notified of our studio events and sales.